Some Google Fiber and Fiber TV users in the Kansas City area were surprised to find that their service had been cut off and their accounts inexplicably deleted on Tuesday, despite no attempt by the users to cancel the internet and television service.
It isn’t clear how widespread the problem is, but a representative for Google Fiber said the problem had struck some customers in Kansas City and beyond.
“Earlier today, we became aware that some customers across the country incorrectly received notification that their service was being canceled. We’re working to correct this as quickly as possible and get our customers back online,” the statement said.
Read more: Kansas City Star