Dozens of Google Fiber customers across the Kansas City area still had no internet access more than two weeks after a winter storm disrupted service, KCUR reported Sunday.
The company has been working to fix the situation, but customers are attempting to switch providers due to the prolonged process.
The Silicon Valley-based company says restoring internet access takes a while because the fiber cables are constructed with glass, which requires tailored training to fix. The freezing weather hasn’t helped, either.
Google chose Kansas City nearly eight years ago out of 1,100 other potential markets for its high-speed internet. Residents in that market have expressed frustrations with the company, which has received flak for not quickly repairing the broken fiber optic lines.