Lambert rates high for reliability, low for convenience in new survey

St. Louis Lambert International Airport ranks 16th out of 20 mid-sized U.S. airports, according to a Wall Street Journal survey published Wednesday.

The survey featured responses from more than 2,500 Wall Street Journal subscribers rating airports based on five measures of operations, five measures of convenience and five measures of value. In addition, the survey asked for an overall customer-satisfaction grade for each airport.

The survey separated the country’s 40 largest airports into two groups: large and medium-sized. Lambert was in the second group.

Lambert earned its best marks for reliability, ranking No. 8 among the 20 medium-sized airports. Its worst ratings were in convenience, where it ranked 19th in its class.

The top mid-sized airport was Tampa International Airport. The top-ranked large airport was Phoenix Sky Harbor International Airport.

Kansas City International Airport was not included in the survey.


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