Photo courtesy of Thomas Gounley/News-Leader

Springfield call center closes abruptly, citing pizza ordering habits



A Springfield call center that processed orders for Pizza Hut locations around the country closed without advance notice Wednesday, leaving more than 100 employees without jobs.

Pittsburg, Kansas-based NPC International, the Pizza Hut franchisee that operates the East Sunshine Street call center, attributed the move to a change in pizza ordering habits.

“This closure is due to a decline in call center orders caused by an increase in internet orders and the fact that more customers are calling stores directly and they are answering more and more of their own calls,” a note posted on the door read.

Pizza Hut locations take orders by phones, but the calls would go to the Springfield call center or others if a restaurant’s line was busy.

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