Kansas City Power & Light is offering customers assistance after changes to the utility’s Budget Billing program resulted in spikes in some customers’ monthly bills.
The company said Friday it would temporarily expand payment options and delay residential disconnections for customers who still owe money on their bills.
The customers have four months to pay off the bills, and the utility is delaying disconnections through Sept. 30.
The announcement followed hundreds of KCP&L customers getting bills as much as $100 more than their usual monthly tab.
The Budget Billing program is supposed to result in customers paying the same amount each month, by charging them the average of the last 12 monthly bills. But the utility warns that “extreme temperatures” can cause fluctuations in those bills, and it said this summer has been one of the hottest on record.
Read more: Kansas City Star