Site Glitches Don’t Discourage Most, Exchange Navigator Says

HealthCare.gov has been plagued by technical issues since its Oct. 1 launch. | Photo by Michael Stacy
HealthCare.gov has been beset by technical problems since its Oct. 1 launch. | Photo by Michael Stacy

Missourians trying to select health insurance through the online exchange at HealthCare.gov continue to experience technical glitches. But that hasn’t discouraged people in the southwest Missouri who are trying to find a plan, according to exchange “navigator” Brenda Bricker, an Ozarks Community Hospital employee responsible for helping people use the exchange.

The Obama administration last week released initial figures for Oct. 1 through Nov.2, which showed that only 751 Missourians had successfully selected a plan through the federal health care exchange. About 14,000 Missourians completed an application for insurance through the federal health exchange. About 20,000 Missourians were deemed eligible to purchase insurance through the marketplace, with 7,111 of those able to receive financial assistance to help cover the premiums.

Republican opponents of the Affordable Care Act are likely to point to those numbers as evidence that the law, and not just the website, is flawed. But supporters say that once the site’s technical problems are fixed, enrollment figures will spike.

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