Sen. Claire McCaskill asked the federal Inspector General office to investigate reports from a whistleblower at the Affordable Care Act processing center in Wentzville who claims employees were paid to do little or no work. The federal government last year gave a five-year, $1.2 billion contract to Serco Inc. to process paper applications for health insurance. Now, employees in Wentzville and at other processing centers are claiming there are not enough applications to generate work for them.
According to McCaskill, the whistleblower in Wentzville who worked for a Serco subcontractor claims that she was called into work last fall “when the company was aware that its employees would not be able to work due to problems with the HealthCare.gov Web site.”
A Serco spokesman said the company’s workforce “has processed more than 1 million documents and made 1.4 million outbound phone calls to applicants” from Oct. 1 through April 30.