Complaints Mount As Google Fiber Installation Progresses In Kansas City

Kansas City Startup Village consists of about 20 startups in the first neighborhood in Kansas City, Kan. to get Google Fiber | Photo courtesy of Kansas City Startup Village
Kansas Citians have complained of issues including damaged lawns and broken gas lines stemming from the installation of Google Fiber.| Courtesy of Kansas City Startup Village

Residents have been calling City Hall for help in prodding Google Fiber’s many contractors for fixes since the work began, registering gripes such as rutted lawns and busted gas lines that have grown with the network’s speeding rollout this spring and summer. City officials give Google high marks for pressuring its contractors to make right when things go wrong.

The California tech titan says that, for a project that’s so far crisscrossed 7,000 miles across the metro area on utility poles and underground lines, it’s fielded relatively few complaints and rarely found one that it couldn’t rectify. The new residential service makes Kansas City the largest market in the country with upload and download speeds nearing a gigabit per second. That is 50 to 100 times faster than most American home broadband.

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