The contractor that runs the Affordable Care Act processing center in Wentzville paid more than 13,000 hours of overtime to address a backlog created by technical issues after the initial registration period.
Serco Inc. workers reported 13,228.25 hours of overtime to process “backlogged inconsistency work,” according to a report by the British company, which is running the Wentzville facility for the federal Centers for Medicare and Medicaid Services, or CMS.
A CMS spokesman said the overtime was covered under its original five-year, $1.2 billion contract with Serco, at no extra cost to taxpayers.
The St. Louis Post-Dispatch filed Freedom of Information Act requests after allegations that workers in Wentzville were wasting time on the job because they had so little to do. Serco addressed those allegations in a February report and said it had begun extensive retraining so workers could do other tasks.