Lambert, KCI rank near bottom of airport satisfaction study

Missouri’s two largest airports were among the bottom quarter of 33 medium-sized American airports ranked in a new traveler satisfaction rating from J.D. Power.

Lambert-St. Louis International Airport ranked 29th out of the 33 airports. It received a score of 728 on J.D. Power’s 1,000-point scale.

Kansas City International Airport fared only slightly better, ranking 26th on the list with a score of 744.

The average score was 760.

The J.D. Power study, now in its 11th year, measures overall traveler satisfaction with airports by examining six factors: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, and food, beverage and retail. The study is based on responses from 38,931 North American travelers.

Read more: St. Louis Business Journal

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