Google Fiber leaves would-be customers frustrated

Deployment of Google Fiber internet service in Kansas City and across the U.S. has veered into uncertain territory.

Alphabet, Google Fiber’s parent company, has said it’s pulling back on hard-wire installations while it explores cheaper ways to deliver 1-gigabit-per-second speeds to home customers, including the possibility of beaming internet service over fixed wireless channels.

Google wrote to an untold number of customers-in-waiting for the service about the new installation timeline and also refunded the $10 deposits that customers had put down.

The statement about the cancellation noted wireless technology and advances in making trenches to bury fiberoptic cable as hope that deployment might pick up speed again.

“In order to focus our efforts and resources, we’ll be slowing construction in some areas until we can layer in the new deployment models we’re developing,” the company said.

At the same time, Google Fiber said it’s trying to round up customers now in Raymore and central Overland Park, Kansas.

Read more: Kansas City Star


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