KCP&L, customers adjust to new ‘budget billing’ system

Under a new budget billing program offered by Kansas City Power & Light, 37 percent of the utility’s customers saw an increase in their monthly payments in August. About 150,000 consumers are part of the plan, which is designed to help spread the burden of high monthly bills across the year.

The number of customers affected in August was less than in July, when 57 percent of customers saw their bills go up.

The utility said July’s increase was a result of an abnormally hot May and June.

Under the new program, KCP&L calculates customers’ average electricity use over the last 12 months. If it increases or decreases 10 percent, the customer’s bill will change.

KCP&L prefers the program to its old billing system, which allowed less flexibility and amounted to the utility essentially giving “an interest-free loan,” according to a company spokesman.

But the new program has raised the ire of some customers, who say the program results in higher bills when they’re not ready for such fluctuations.

Read more: Kansas City Star


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