MONETT — Jack Henry & Associates, Inc. (NASDAQ: JKHY), a leading provider of technology solutions and payment processing services primarily for financial services organizations, today announced jhaCall Center™, the latest addition to its extensive product and service offering.
jhaCall Center is a comprehensive telephone support and customer service solution that automatically captures and authenticates customer information using state-of-the-art Computer Telephony Integration (CTI) technology and supports a variety of implementation options. The sophisticated jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system. Jack Henry & Associates is also planning to offer outsourced alternatives for financial institutions that want to outsource their entire call center operations, the resolution of customer calls, or after-hours support. On behalf of the financial institutions, experienced telephone service providers will resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the environment, jhaCall Center will provide a cost-effective solution that expedites and enhances customer service, improves efficiency and reduces demands on staff.
jhaCall Center will be initially offered to the banks served by Jack Henry Banking® and automated by the SilverLake System®.