Sloan: Toshiba puts the ‘limited’ in limited warranty

A Toshiba laptop keyboard | Courtesy of Long Zheng/Flickr
Allan Sloan’s issues with Toshiba started when a keycap fell off his laptop keyboard. | Courtesy of Long Zheng/Flickr

Welcome to my consumer nightmare. And welcome to the fact that there’s nothing as limited as the limited warranty that one of the world’s best-known consumer electronics companies offers to customers like me who naively expect it to stand behind what it sells.

The company is Toshiba. The nightmare involves a tiny +/= plastic keycap.

When that cap fell off my Toshiba Satellite laptop shortly after I bought it, I figured that I wouldn’t have a problem because the computer came with a one-year warranty.

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Allan Sloan is a columnist for The Washington Post. He is a seven-time winner of the Loeb Award, business journalism’s highest honor. View Archive


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